Privacy Policy

How we collect, use and protect your information

Last updated: July 2026

Emarati Solar (“we”, “our”, “us”) is the e-commerce division of FORMOST SOLAR ENERGY EQUIPMENT SP LLC, Musaffah Industrial 11, Abu Dhabi, United Arab Emirates. This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from emaratisolar.com.

1. Information We Collect

• Order information — your name, phone number, email address, billing and delivery address, and details of the products you purchase.
• Account information — your login details and order history when you create an account.
• Technical information — IP address, browser type, device information and cookies, collected automatically when you browse the site.

2. How We Use Your Information

• To process and deliver your orders, and to send order updates by phone, email or WhatsApp.
• To provide customer support and handle returns or warranty requests.
• To improve our website, product range and service quality.
• To send offers and updates only where you have subscribed; you can unsubscribe at any time.

3. Payments

Payments on emaratisolar.com are processed by licensed third-party payment providers. Your full card details are entered directly with the payment provider over a secure encrypted connection — we never store your complete card information on our servers.

4. Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our site (for example via Google Analytics). You can disable cookies in your browser settings, though some parts of the site may not function correctly without them.

5. Sharing of Information

We share your information only with service providers who need it to serve you — delivery companies, payment processors and IT service providers — and where required by UAE law. We never sell your personal data.

6. Data Security

Our website uses SSL encryption and we apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond within a reasonable period in accordance with applicable UAE regulations.

8. Contact Us

For any questions about this policy or your data:

FORMOST SOLAR ENERGY EQUIPMENT SP LLC (Emarati Solar)
Musaffah Industrial 11, Abu Dhabi, UAE
Email: sales@emaratisolar.com
Phone: +971 56 325 8516