Return and Cancellation
Emaratisolar.com believe in serving our customers as far as possible, and therefore has a liberal cancellation and return policy.
Please contact us on info@emaratisolar.com for everything related to return, cancellation and refund.
Cancellation Policy:
-Cancellations will be considered only if the request is made within 24 hours of placing an order.
-You will be refunded the full amount paid including delivery charges back to the payment solution used initially by you if cancelled prior to dispatch.
Return Policy:
We will accept item(s) for exchange or refund within 7 days of purchase. Please fill out our “Return form” and send us pictures of the item.
-Products/Items should be UNUSED. Used products will not be replaced under any circumstances.
-Products should be returned in their original packaging along with the original price tags, labels and invoices.
-It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Return collection:
Unopened items within 7 days of delivery:
- Total value less than AED 1000: AED 50 will be charged
- Total value more than AED 1000: AED 50 Will be Charged
Return & replacement due to manufacturing defect:
We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product. Note: Return and replacement applies to products which are delivered within UAE only. You can contact us to check on the terms if you are outside UAE.
Within 7 days of delivery:
- Collection – Free of charge
- Delivery of replacement – Free of charge
After 7 days of delivery:
- Collection – AED 50
- Delivery – AED 50
If outside UAE
- Refund will be provided with online store credit less the shipping cost of returned item
- Email us on info@emaratisolar.com to discuss on this
Not eligible for return:
- If item or original packaging has been damaged.
- If item has been returned after 7 days.
- If item belongs to the list of non-returnable items.
- Defective products which are not covered under the manufacturer’s warranty.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Anything missing from the package you has received including price tags, labels, original packing, freebies and accessories.
- Fragile items, hygiene related items.
Refund Policy:
The refund will be processed after receipt of the product. Refund will be processed based on the mode of payment of the order or as a store credit. Store credit can be used for future purchases and will be valid for 6 months.
-Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 15 working days and the refund will reflect in the next statement.