Emaratisolar.com believe in serving our customers as far as possible, and therefore has a liberal cancellation and return policy.
Please contact us on firstname.lastname@example.org for everything related to return, cancellation and refund.
-Cancellations will be considered only if the request is made within 24 hours of placing an order.
-You will be refunded the full amount paid including delivery charges back to the payment solution used initially by you if cancelled prior to dispatch.
We will accept item(s) for exchange or refund within 7 days of purchase. Please fill out our “Return form” and send us pictures of the item.
-Products/Items should be UNUSED. Used products will not be replaced under any circumstances.
-Products should be returned in their original packaging along with the original price tags, labels and invoices.
-It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Unopened items within 7 days of delivery:
- Total value less than AED 1000: AED 50 will be charged
- Total value more than AED 1000: AED 50 Will be Charged
Return & replacement due to manufacturing defect:
We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product. Note: Return and replacement applies to products which are delivered within UAE only. You can contact us to check on the terms if you are outside UAE.
Within 7 days of delivery:
- Collection – Free of charge
- Delivery of replacement – Free of charge
After 7 days of delivery:
- Collection – AED 50
- Delivery – AED 50
If outside UAE
- Refund will be provided with online store credit less the shipping cost of returned item
- Email us on email@example.com to discuss on this
Not eligible for return:
- If item or original packaging has been damaged.
- If item has been returned after 7 days.
- If item belongs to the list of non-returnable items.
- Defective products which are not covered under the manufacturer’s warranty.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Anything missing from the package you has received including price tags, labels, original packing, freebies and accessories.
- Fragile items, hygiene related items.
The refund will be processed after receipt of the product. Refund will be processed based on the mode of payment of the order or as a store credit. Store credit can be used for future purchases and will be valid for 6 months.
-Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 15 working days and the refund will reflect in the next statement.