Frequently Asked Questions
Can I choose my delivery day and time?
You can expect the functionality in future updations.Can I edit or cancel an order once it has been placed?
Yes, you can cancel the order following the terms and conditionsCan you help me choose the right solar system?
Absolutely. Our team advises on the right combination of solar panels, inverter, batteries and charge controller for your home, business or project. Call or WhatsApp us on +971 56 325 8516, or email sales@emaratisolar.com with your requirements and electricity usage, and we will recommend a suitable setup within one business day.
Do solar products come with a warranty?
Yes. All products sold on Emarati Solar are genuine and covered by the manufacturer’s warranty, honoured through our service centre in Abu Dhabi. Warranty terms are applicable within the United Arab Emirates. The warranty period varies by product and brand — you will find it listed on each product page, and our team can confirm it for you before you order.
Do you offer bulk or wholesale prices?
Yes. We offer volume discounts for installers, contractors, resellers and large projects across the UAE. Contact our sales team with your quantity and product list for a wholesale quotation — or see our Sell With Us page if you are interested in partnering with Emarati Solar.
Do you ship internationally?
Currently, we do not ship outside of the UAE. For more information or queries for shipment outside of UAE, please contact us: sales@emaratisolar.comHow do I get in touch with you?
Use our contact form or send us an email at sales@emaratisolar.com you can also call us at 971 56 325 8516How do I qualify for free shipping?
We offer free shipping for deliveries within the UAE for orders equal to or above 1000 AED.
How do I return an item?
Emaratisolar.com believes in serving our customers as far as possible, and therefore has a liberal cancellation and return policy. Please contact us at sales@emaratisolar.com for everything related to return, cancellation and refund.How do I track my shipment?
To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email, you should have received.How long will it take to receive my order?
Orders typically ship within 2 -3 working days or based on material availability. Once you’ve placed an order, we’ll send you an Order Confirmation email, and another email to let you know when we’ve dispatched your order along with the tracking number.What is your return and exchange policy?
If you're looking to return or exchange your order, we're here to help!We will accept item(s) for exchange or refund within 7 days of purchase. Please fill out our “Return Form” and send us pictures of the item.
- Products/Items should be UNUSED. Used products will not be replaced under any circumstances.
- Products should be returned in their original packaging along with the original price tags, labels, and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to goods in transit.
NB: For more information on our return policy, please read the terms and conditions on our website. https://emaratisolar.com/return-and-cancellation/
What payments do you accept?
We accept all type of card paymentsWhere are you located? Can I visit?
We operate from Musaffah Industrial 11, Abu Dhabi, United Arab Emirates — Emarati Solar is the e-commerce division of FORMOST SOLAR ENERGY EQUIPMENT SP LLC. You are welcome to visit during working hours, Monday to Saturday, 9:00 AM – 7:00 PM. See the map on our Contact Us page for directions.
Will a solar system keep my power on during outages?
Yes — with the right setup. A hybrid solar inverter paired with a battery bank stores energy and automatically supplies your essential loads when the grid goes down. Our range of hybrid inverters and lithium (LiFePO4) batteries is designed exactly for this. Ask our team to size a backup solution for the appliances you need to keep running.
